Returns and Exchanges

Returning an Item

To initiate a return, you must inform us within 14 days of receiving your order by submitting a Refund/Return Request Form. Once your request is approved, you must return the item within 14 days from the approval date.

Conditions for Returns

• Items must be unused, in their original condition, and returned in their original packaging.

• Custom-made or cut-to-size products (such as polycarbonate sheets, PVC sheets, or pipework) are non-returnable unless defective.

• The cost of return shipping is the customer’s responsibility unless the item is faulty.

• Customers must ensure the safe return of goods.

How to Return Items

• Contact us at customerservices@bpoltd.co.uk to request a return.

• Ship the item to:

  Returns Department
  Building Plastics Online Ltd
  Unit 33 Broomhouse Industrial Estate
  Broomhouse Lane
  Edlington
  Doncaster
  DN12 1EQ

• Include a signed letter detailing the reason for the return along with the original receipt.

Damaged or Faulty Items

If you receive a damaged item, report the issue within three days by emailing customerservices@bpoltd.co.uk with photographs. You have the option to:

• Refuse delivery, allowing the goods to be returned to us for a replacement or refund.

Refunds & Processing

• If returned in an unused and resalable condition, a full refund will be processed within 14 days of receipt.

• Items returned outside the 14-day period or not in original condition will not be eligible for a refund.

• Refunds will be issued through the original payment method within 14 days of receiving the returned goods.

• A 25% handling/processing fee applies to unwanted returned items.

• Shipping costs are non-refundable unless the item is faulty.

Exchanges

• Items in new condition may be exchanged for an alternative product.

• Customers must cover return shipping costs, but no restocking fee will apply.

Faulty Goods & Manufacturer Warranties

• If a product develops a fault within the manufacturer’s warranty period, a replacement will be provided by the manufacturer.

• Issues caused by misuse, improper installation, or normal wear and tear are not covered under warranty.

Order Cancellations

• To cancel an order, contact us via email or online chat as soon as possible.

• Stock items can be canceled before dispatch for a full refund.

• Custom-made or cut-to-size items (including polycarbonate and shipped products) cannot be canceled.

This policy is designed to protect your consumer rights while ensuring a seamless shopping experience.